What is your turnaround time?
-We are fast! Each product is made to your specifications, by hand, and is processed within 1-3 business days. After 1-3 business days, your item is then shipped. Depending on the shipping method chosen, you will receive your order within 2-5 days. Please note, sometimes (very rarely) we are a few days behind due to product launches, sales, etc. We thank you for your patience!
Are your products handmade?
-Yes!! Our products are handmade. Each bow/product is made with great care and high quality materials. We take a lot of pride in the quality of our products. Each item is sewn using minimal glue to hold them together. All items are carefully handmade and customized to each customers specifications.
Can I custom order a product?
-Yes, as long as we have the supplies on hand. For example, if you'd like a knot bow out of our regular bow fabrics, we are happy to do it. Just email us (email@example.com) beforehand and let us know what customization you need or want and we can accommodate.
Do you offer snap clips instead of alligator clips?
-We don't generally attach our bows to snap clips, although we do have them. If you prefer a snap clip over an alligator clip, let us know in the additional notes section when you checkout and we can accommodate.
Will your clips stay in my daughter's hair?
-We can't promise anything, but our alligator clips are lined with coordinating ribbon and a proprietary no-slip-grip technology that is EXCLUSIVE to our shop. It holds hair better than any other slip-grip out there! They are mom approved!
Do you offer returns/exchanges?
-For sanitary reasons, we do not accept returns at this time. If your product is damaged upon receipt, please contact us within seven days and we will replace it. If you have any questions about sizing, please refer to the size FAQ below or feel free to email us at firstname.lastname@example.org.
How should I determine what size to get?
-All of our sizes (newborn, 0-3 months, 3-6 months, etc.,) are based on a standardized size chart that is commonly used for headband sizing. If you are unsure that your little lady will fit into a certain size, we include a measurement in inches. If you are still unsure, please measure your little lady's head where a headband would sit and order a half size to a whole size smaller to account for headband elasticity.
If you have any questions or would like to send us pictures of your little lady in her accessories, please feel free to email us at email@example.com.